Orders can be cancelled within 2 hours of placement or before they are shipped, whichever is earlier. Once an order is "Shipped," it cannot be cancelled.
Returns & Exchanges
Due to the personal nature of our products (skincare/haircare), we only accept returns if:
The product received is damaged or leaked.
The wrong item was delivered.
The product has passed its expiry date at the time of delivery.
Refund Process
Approved refunds will be processed within 5-7 business days to the original payment method. For Cash on Delivery (COD) orders, we will request your bank details for a bank transfer.